What if you could see a thought bubble above every person’s head, telling you what they were thinking and feeling as you walked by?
In this thought-provoking video, we create such a world. We wanted to explore what empathy means, the ability to understand and share in the feeling of another. We think empathy takes on a new dimension in a hospital, where there is the push and pull of health and sickness — and where giving and receiving care happens every day.
Empathy is who we are in our connection to each other. It’s how we view every person who comes through our doors.
The video was commissioned by the Chief Experience Officer James Merlino, MD, and was produced internally by Cleveland Clinic Media Production.